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Receive at branch
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How to pick up a shipment

Once the shipment arrives, you will receive a notification with the branch number on your phone. 
Follow the link to find the work hours of the branches.

  1. 1
    Prepare the original documents that entitle you to pick up the shipment.
  2. 2
    Inspect the shipment. You can reweight it if necessary in the branch.
  3. 3
    Pay for the shipment. In the case of non-cash payments, settlements are made every 10 days based on:
    • 3.1
      an agreement with Nova Post
    • 3.2
      a certificate of completion
    • 3.3
      accompanying forms: a tax note and an invoice

You can also pay for your shipment in cash: online or at a Nova Post branch.

You will get a copy of the EW along with the shipment. We've compiled detailed requirements for receiving shipments in our Terms of Service.

Additional services

  • Refusal to receive
    You can refuse to receive a shipment: to do so, specify the reason for your refusal.
  • Storage
    The shipment will be stored at the branch for 30 days. Free of charge: pallets for 3 days, other shipments for 7 days.
  • Easy return
    Received shipment can be returned within 14 days.
  • Receiving shipments by register
    You can easily receive a large number of shipments.
  • Forwarding
    You can forward your shipment at any time. Free of charge within the city. For an additional fee across Ukraine.

Need any help?

Contact your personal manager.