Changing data in an express waybill (EW)
Once the shipment is sent, you can change the information entered in the EW during the shipment processing.
The cost of the service - free of charge.
What information can be changed
In the mobile app
Sender's data+Recipient's data+Return delivery—Payer of services+Money transfer or payment controlMoney transfer onlyPayment method: from card to cash desk and vice versa and payment formup to 30,000 ₴Parameters of the "Lift to the floor" service"—In your account and API
Sender's data+Recipient's data+Return delivery+Payer of services+Money transfer or payment control+Payment method: from card to cash desk and vice versa and payment formup to 30,000 ₴Parameters of the "Lift to the floor" service"+At the Nova Post branch
Sender's data+Recipient's data+Return delivery+Payer of services+Money transfer or payment control+Payment method: from card to cash desk and vice versa and payment form—Parameters of the "Lift to the floor" service"+At the contact center *
Sender's data+Recipient's data+Return delivery+Payer of services+Money transfer or payment controlif you need to add a service or increase the amount within the declared valuePayment method: from card to cash desk and vice versa and payment form—Parameters of the "Lift to the floor" service"if the payer
is a recipient
* if the declared value of the shipment is less than 30,000 ₴
It is impossible to change the data in the EW if:
- 1The recipient has received the shipment.
- 2The data is attempted to be modified when the shipment is passed to the courier to be delivered to the Recipient's address.
- 3The recipient paid for the shipment online, and the parcel arrived at the parcel locker. If the parcel is not picked up within 3 days, it will be moved to the nearest Nova Post branch. Afterward, the data can be changed.