Save your time and receive parcels at the following address

The courier will deliver your parcel to the door of your home, office, or apartment.

The cost of delivery to the door is +35 ₴ to the general tariff. If your shipment weighs more than 30 kg, it will be delivered for an additional fee.

Time of shipment delivery to the address:

9 a.m. to 9 p.m. on weekdays and according to a special schedule on weekends.

For detailed information on delivery times to individuals, please follow the link.

How to receive your shipment

On the delivery day, you will get a notification on your phone number about the time of delivery to the address specified in the express waybill (EW).

1. 1
   If the declared value of the parcel is more than 15,000 ₴ or you ordered the "Personally in hand" service, prepare your identity documents.
2. 2
   Inspect the shipment.
   Shipment inspection rules
3. 3
   Pay for the delivery:

   • 3.1
     Online in the mobile app
   • 3.2
     To the courier: by cash, card, Google Pay, or Apple Pay

If the shipment exceeds 75,000 ₴, you must pay for it to the courier by card or using Google Pay/Apple Pay.

To home page

How to order to the door delivery for parcels over 30 kg

1. 1
   If you are a sender, call the Contact Center at 0-800-500-609 or contact the courier.
2. 2
   If you are a recipient, contact the courier.

Rates*

* The cost is calculated by the higher of either the volumetric or the actual weight of the shipment ID (Internet document) (calculated weight)
** The cost of lifting the "Tires/Disks" shipment is calculated according to the cargo cost
*** The cost of lifting a collapsible pallet is calculated according to the cargo cost
**** The cost of lifting a non-collapsible pallet to the ground floor is 300 hryvnias. Lifting a non-collapsible pallet over the ground floor is calculated according to the cargo cost

Read more about the rates here

To the door delivery is available if:

• 1
  One place of shipment weighs up to 100 kg
• 2
  The distance from the parking lot of the Nova Post vehicle to the recipient's building does not exceed 50 meters
• 3
  There are no obstacles to move the shipment (narrow aisles)
• 4
  If the elevator is down or there is no power supply in the recipient's house, lifting the shipment is possible:

  • 4.1
    for parcels up to 30 kg and up to the 5th floor only;
  • 4.2
    for parcels from 30 kg and not higher than the 1st floor.
    
    Alternatively, reschedule the delivery for another day or forward it to the nearest branch for pickup