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Additional services
Easy Return
A simple service that makes it easy to return an item that didn't fit you to the seller after receiving it.
Advantages
This service is free of charge for documents and parcels up to 30 kg
Send goods either from a parcel locker, branch, or by courier
Order this service in a few clicks
You can order several items and return those that don't fit
How to apply for the service
You can order this service and track the delivery status via the mobile app or bussines account.
1. Access the "My shipments" section and select the parcel you want to return.
2. Select the Easy Return service in the Manage your parcel field.
3. Specify the reason for returning the goods from the list.
4. Send the parcel to the seller based on the created waybill.
Terms of service
You must agree with the seller to return the goods
You can return the goods within 14 days after receiving them
Cargo exceeding 30 kg, pallets, and tires/wheels are not covered by this service and are calculated as a new shipment at regular rates
The goods must be packed, with marketable appearance, all tags, a sales receipt, and a warranty certificate
When ordering a courier delivery, you must pay 35 UAH for the address service
- To avoid any issues with refunds, we suggest that you discuss the terms and conditions of the refund with the seller when purchasing the goods
Within this service, we can only deliver parcels. You must discuss the possibility and rules for returning goods, as well as the terms and conditions of the refund with the seller.Before refunding, the seller will inspect the goods at the branch and check their marketable appearance, tags, receipts, and warranty.
Frequently asked questions
- Why is it impossible to order the service on the website and in the app? What are the restrictions when ordering the service?
The Easy Return service may not be available if:
- 1The forwarding or return option was checked in the waybill.
- 2The seller denied this option. In this case, an error message pops up when you attempt it: "Easy Return is denied at the seller's request".
- 3The recipient moved this parcel to the Archive
- 4More than 14 days have passed since the parcel was received.
Please write to the contact center or your personal manager with the "Easy Return" subject to learn more.
- I've ordered several items from a seller. How many of them can I return?
As part of the Easy Return service, you can return some of the goods from the entire parcel. But first, you must negotiate the return of goods with the seller.
- Can I order this service in the contact center or a branch?
Unfortunately, you can't. You can order the service via the mobile app or personal account Nova Post only
- I've ordered this service and the seller doesn't accept returns. What should I do?
Discuss the possibility and rules for returning the goods with the seller, as well as the terms and conditions for refunding your money.
Within this service, we can only deliver parcels.
- I can't enable this service in the parcel locker. It displays a message: "There are no free lockers". What should I do?
To send a parcel from the selected parcel locker, it must have a free locker of a suitable size for your parcel.
Try to order the service later, when such a locker is available.
- I would like to provide comments and/or suggestions on how to improve the Easy Return service. Where should I write?
Write to the contact center with the "Easy Return" subject.