You can order a return service if:

• 1
  the recipient refused to receive the parcel
• 2
  the recipient fails to pick up the parcel 

This service is available to all clients. It must be ordered each time for a new shipment.

Where to order a return

How to order "Return" in the mobile application:

1. 1
   Access the app and select the parcel you want to return.
2. 2
   Click the "Return parcel" button.
3. 3
   Select the place for return and click the "Complete return" button.
4. 4
   Confirm the return by clicking "Yes, return it".
5. 5
   The parcel screen will display the place of return and arrival time.

How to order "Return"

The cost of the service

The return cost is already included in the price* for documents and parcels weighing up to 30 kg, provided that the delivery service was paid for before sending.

* Fee on the declared value: up to 500 UAH is included in the rate; over 500 UAH: 0.5%.

• FAQ

Otherwise, the sender pays for the delivery. The only exception is the "Reliable Purchase" service, which is intended for those purchasing goods on the OLX platform and paying with a bank card.

For other types of shipments, the cost of return is at the current Nova Post rates estimated as a new shipment at the current Nova Post rates.